Patient and Family Advisory Council for Quality and Safety

MedStar Franklin Square Medical Center is currently recruiting new members to serve on the Patient & Family Advisory Council for Quality and Safety (PFACQS). Join together with others from your community who believe in the mission of MedStar Franklin Square, and who want to be part of the hospital’s growth, as a way of giving back.

Learn More About PFACQS

If you are interested in learning more about PFACQS and applying to serve as a member, please contact the Department of Quality, Risk and Safety at MedStar Franklin Square Medical Center, at 443-777-7739 or via email at [email protected].

What is the Patient & Family Advisory Council for Quality and Safety (PFACQS)?
The Patient & Family Advisory Council for Quality and Safety (PFACQS) is a collaborative effort between MedStar Franklin Square Medical Center and members of the community. It brings hospital and community representatives together for discussion about programs and services that are in currently in place, new, evolving, or planned for the future, and provides guidance to hospital leaders as they make decisions to improve patient care, experience, and satisfaction.

Who serves on the Council?
The Council is comprised of physicians, associates, and volunteers from MedStar Franklin Square, as well as patients and family members who are interested in advocating for quality patient care, safety, and the advancement of programs and services based on community need. Members are selected by the MedStar Franklin Square PFACQS leadership team.

How does the Council contribute to the hospital’s mission and goals?
Members of PFACQS engage in open and honest dialogue about hospital programs and services, as well as issues that affect patient safety, quality, communication, and processes for information sharing. Members are encouraged to share ideas, opinions, and views geared toward improving the patient experience. Many have expressed that being part of the Council gives them a voice; an opportunity to share their own personal experiences, as a way of helping the hospital grow and evolve.

How often does the Council meet?
The PFACQS meets monthly at MedStar Franklin Square Medical Center. Meetings are typically scheduled in the early evening hours, and dinner is served.


Please take a moment to read more. We encourage you to consider submitting an application to join us in a partnership for patient safety and quality. 

Click here to complete your application online, or you can download the form and mail it to:

MedStar Franklin Square Medical Center
9000 Franklin Square Drive
Baltimore, MD 21237

If you have additional questions, please call us at (443) 777-7739 or email us at [email protected].

Explore the MedStar Institute for Quality and Safety.