Visitor Information

ALERT: To continue prioritizing the safety of our patients, associates, physicians, and communities, MedStar Health implemented a three-tier Visitor and Patient Support Persons Policy that allows for adjustments based on the number of COVID-19 cases in the community, according to state and county public health data. Currently, yellow restrictions are in place across the MedStar Health system. 

Click here to read the policy.


View of the MedStar Franklin Square Medical Center lobby from the second floor of the Patient Care Tower

Click the links below to learn more about: 

Visiting Hours

MedStar Franklin Square welcomes visitors. Family and close friends can play an integral and key part of the healing and recovery process of our patients. The safety, security, and comfort of our patients are our highest priority.

In all Tower Inpatient Units and 3SB the following visiting hours apply:

Visitation Hours

9 a.m. to 10 p.m. - No more than 3 visitors can be in the patient room at a time. Childen under the age of 12 may visit with an adult over the age of 18 (excludes the ICU - unless granted permission for special circumstance)

Quiet Hours 

10 p.m. to 9 a.m. - Only 1 support person (over the age of 18) may stay in the patient room during quiet time (at the discretion of the patient).

For visitation hours of other departments, please check with the unit.

On admission, your nurse will review with you your preferences regarding visitors.

Amenities and Services

Learn about MedStar Franklin's dining facilities, internet access, local hotels, and more.

Patient Information

Information about a patient's stay and condition is confidential. We list in the patient directory only those patients who wish to be included. Only designated family members may speak to a member of the patient's healthcare team for information regarding a patient's condition and care. Learn more about information specific to patients.

Visitor Guidelines


Welcome to MedStar Franklin Square Medical Center. In recognition of the important role family members and close friends can play in the healing and recovery process of our patients.

While we want you to enjoy your visit, our patients are our top priority at all times. They have entrusted us with their care, and we want to ensure that they receive the highest quality care and the best possible patient experience. As a guest in our hospital, here is what you can do to help support our commitment to the privacy, safety and comfort of our patients:

  1. Sign in. When you arrive at the hospital, please stop by the reception desk to sign in and get an official guest pass.
  2. Respect privacy. All patients have the right to choose not to be listed in the patient directory (which contains the names and units of patients admitted to the hospital) or to receive open visitation while here. In this event, our receptionist cannot confirm or deny the patient’s presence in the hospital to any visitors or callers. If you encounter this situation, we ask that you respect the expressed wishes of the patient.
  3. Observe infection control measures. Isolation precautions are used to protect our patients when necessary. If you see an isolation sign outside the patient room, you may be required to wear isolation protective wear such as isolation gowns, gloves and masks. This is for your safety and the safety of the patient. In all cases, even if isolation precautions are not in place, please clean your hands upon entering and before leaving the patient room. Please do not visit the hospital if you are sick or have flu-like symptoms.
  4. Do not interfere with patient care. At times you may be asked to step out of the patient’s room so that certain procedures can be performed while maintaining a patient’s privacy. During this time, we invite you to visit the waiting area outside of each unit.
  5. Do not use private patient bathrooms. Our patient rooms have either a full bathroom or, in the ICU, a curtained toilet/ sink. These facilities are for the use of our patients only. To maintain your privacy, we ask all visitors to use the public restrooms located outside each unit.
  6. Talk quietly in patient care areas. Remember our patients need their rest.
  7. Dress appropriately. Shirts must be worn at all times. Bare feet are not permitted.
  8. Abide by our “No Smoking” policy. As a tobacco-free campus, smoking is not permitted by anyone anywhere on the entire MedStar Franklin Square campus. Alcoholic beverages or illegal substances are also not permitted.
  9. Supervise children. For their safety, and the safety of others, we do not recommend children visiting the hospital. If you must bring them with you, please supervise all children and do not let small children crawl on the floors.
  10. Follow food restrictions. For multiple reasons, including infection prevention, we ask that visitors refrain from eating in patient rooms. There are several visitor lounges throughout the hospital that have been designed with your comfort in mind. Learn more about our available dining options. Some patients are on a special diet prescribed to aid healing. Please check with a nurse before bringing in food or beverages for a patient.

Thank you for your cooperation. We hope that you have a pleasant visit. If you have any questions, please do not hesitate to ask any member of the healthcare team.