Patient Rights and Responsibilities

Patient Rights


Receive Reasonable and Necessary Medical Care

  • When able, the hospital must make a reasonable response to your request for care, regardless of race, religion, sex, color, national origin, sexual orientation, gender identity or ability to pay. The hospital will provide evaluation, treatment and referral to other sources of care as medically needed.
  • When medically advisable, you may be transferred to another facility. This will happen only after you have received complete information about the need for the transfer and other options. You will be informed of risks, benefits and options. You will not be transferred until the other facility agrees to accept you.
  • You have the right to request, accept or reject measures and treatment necessary to relieve pain and suffering in accordance with customary medical practice.
  • You have the right to information about your continuing healthcare needs in the form of discharge instructions.
  • You and your family have the right to be involved in your treatment and the plan of care. You have the right to be informed of that plan of care.
  • You have the right to information about Advance Directives (living will and/or medical power of attorney). These documents may express your choices about medical care. These documents may also identify your choice of someone to be your decision maker if you cannot make decisions for yourself.

Refusal of Care

  • You may refuse treatment to the extent permitted by law and you will be informed of the medical results of that action. If you refuse a recommended treatment, you will be fully informed of potential outcomes. You will also receive other needed and available care, if you agree, and will be referred to other care options as needed.

Respect and Privacy

  • You have the right to be treated with respect, dignity and consideration at all times.
  • You have the right to receive treatment in privacy. Whenever possible, you will receive care out of sight of other patients, visitors and employees. You have the right to expect that only individuals involved in your care or in education programs that are part of the hospital's mission will discuss your condition.
  • Information that identifies you and your condition is confidential. Maryland law or federal regulation limits disclosure of such information. Generally, your medical information is available to hospital employees and others associated with your care. With limited exceptions set forth in the law, your records cannot be released to others, unless we have your permission.
  • You have the right to be involved in every aspect of your care. To support that involvement, MedStar Franklin Square offers counseling, pain management and other comfort care measures.

Information

  • You have the right to current information about your diagnosis, treatment and prognosis in terms you can understand. When a patient is not physically or mentally able to understand this information, it must be made available to the legally identified person making decisions on your behalf.
  • You have the right to review your medical records with the doctor. You also have the right to have the information explained, except when restricted by law.
  • You have the right to information necessary to give informed consent to any elective treatment or procedure. You have the right to know about the significant risks and benefits, probable length of treatment, your recuperation time, and options for care.
  • In life-threatening emergencies, you may need to receive treatment before consent is obtained.
  • You have the right to see and obtain a copy of your health record. View the General Medical Records Release Authorization form.
    • You may also submit your Medical Records Release Authorization online through your myMedStar patient portal account at www.myMedStar.org.
  • You also have the right to know the names and roles of everyone involved in your care.
  • You have the right to information about any relationship that the hospital may have with other healthcare and educational institutions as it relates to your care.
  • You have the right to receive, examine and obtain an explanation of your bill, regardless of the source of payment.
  • You have the right to a safe environment.
  • You have the right to access protective services (services that determine the need for protective intervention, correction of hazardous living conditions, investigation of abuse, neglect, etc.)
  • You have a right to obtain a list of disclosures we have made.

Patient Responsibilities

  • Showing consideration to other patients and staff. This includes respecting other patients' privacy and their need for quiet in order to rest and recuperate. Failure to comply may result in administrative discharge.
  • Telling us everything about your current condition and past medical history. This includes information about any prescription and non-prescription medications you are taking.
  • Letting your doctor and nurse know whether you have an Advance Directive (living will, medical power of attorney). Advance Directives include information about your wishes regarding care decisions should you become unable to make decisions for yourself. You must supply a copy to the hospital.
  • Being available for treatment and medications.
  • Providing accurate information and/or making necessary correspondence for prompt payment.
  • Providing accurate information and/or making necessary arrangements for prompt payment of bills.
  • Asking questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment, you are responsible for informing your healthcare team.