- Case Management
- Express Gratitude
- Filling Your Prescriptions
- Bedside Medication Delivery Program
- Follow-Up Medical Care
- Home Care
- Leaving the Hospital
- Patient Satisfaction Survey
The Case Management Department, which includes Nurse Case Managers and Social Workers, provide care coordination and discharge planning. They work closely with your doctor, nurse and your family and friends to help make your hospitalization and discharge a smooth process. They are here to advise you on your post-discharge care options such as in-home care, physical therapy, Meals on Wheels, durable medical equipment and assisted living care.
If you need to be transferred to a nursing home or rehabilitation facility, they will help you find an appropriate facility. They can also arrange for an ambulance or a wheelchair van to transport you. The Case Management Department can be reached by calling 443-777-7547.
As a not-for-profit hospital, MedStar Franklin Square depends on philanthropy to fulfill its mission and guarantee quality care to all of our patients. We use donations to expand programs, improve our facilities, conduct research, support care providers and to help patients who are under or uninsured. Gifts to the hospital can be designated to support a particular area of interest or they can be directed to the area of greatest need. If you would like to learn more about how you can express your gratitude for the care you received, please contact the Foundation Office by calling 443-777-7980 or learn more about ways you can give.
Be sure you read your prescription and ask how to take the medicine, how much, how often and for how long. If you have a prescription to fill before you go home, our Outpatient Pharmacy, located on the ground floor of the tower near the bamboo garden, is available. The hours are weekdays from 8 a.m. to 10 p.m. and on weekends from 9 a.m. to 5 p.m. (closed on holidays). The pharmacy accepts cash, credit cards and several prescription plans.
Bedside Medication Delivery is a program in which pharmacists deliver prescribed discharge medications from our Pharmacy directly to the patient at their bedside prior to being discharged. Filling prescriptions can be a challenge when patients leave the hospital. They may get their prescriptions filled but forget to pick them up or have to wait in a line at a pharmacy. Our program makes it easy for patients to access their medications without leaving their bed.The delivery service is provided at no additional cost to the patient. The program is available to all inpatients being discharged from the hospital and to same day surgery patients, Monday through Friday 9 a.m. to 5 p.m. (excluding major holidays)
Almost all hospitalizations or Emergency Department visits require follow up care with a physician. You should schedule an appointment with your doctor according to the time suggested on the discharge summary form given to you when you leave the hospital. If you do not have a regular physician, please call 443-777-7900.
Patients being discharged may be eligible for skilled healthcare at home. This may include intermittent home visits from a nurse and/or therapist to help you regain your independence at home. Should your doctor prescribe home care, MedStar Visiting Nurse Association has nurses here at the hospital to assist you in coordinating care at home. You can contact the Home Care Office at 443-777-7098.
Your physician determines when you are to be discharged. Advance notice will be given when possible, so you have time to make arrangements for a ride home. Free parking is available in the lot located across from the Visitor’s Entrance for persons picking you up.
MedStar Franklin Square is very committed to providing the highest quality of medical care and the best customer service. We strive to improve and ask you to help us. Following your discharge, you may receive a telephone call from Discovery Research asking about your experience. We appreciate your comments and act upon your feedback to continually improve our success.