Amenities and Services

ATM Machine

An ATM machine is located on the first floor of the main hospital near Security.

Dining Facilities (hours subject to change)

Center Square Café
Full selection of hot and cold foods
Sunday through Saturday
6:30 a.m. to 10 a.m.
11 a.m. to 6:30 p.m.
The Center Square Café will be closed from 10 a.m. to 11 a.m., 7 days per week/Sunday through Saturday

Tower Café
Hot and cold beverages, “grab and go” items
(serves Starbucks coffee)
M-F 7:30 a.m. – 11 p.m.

Rose Café – in Cancer Building
Hot and cold beverages, “grab and go” items
Hot entrée and side available for lunch
M-F 8 a.m. to 10 a.m., 11 a.m. – 2:30 p.m.

Get Well Greetings

If the unit permits, cards, flowers, balloons and fruit baskets sent by family and friends will be delivered to a patient's room (please see below for special restrictions). If the hospital receives your mail after you are discharged, we will forward it to you. If flowers are delivered after you leave, the florist will be notified of your discharge so they can be delivered to your home. Fruit baskets must be sent home within 24 hours. Please note that the following special restrictions:

  • Oncology Unit: Fresh flowers and fruit baskets may be restricted. Please check at the nurse's station before entering the patient's room with these items. Silk flowers and latex-free (Mylar) balloons are allowed.
  • Intensive Care Unit: Flowers, balloons or fruit baskets are not allowed.

Gift Shop

The Auxiliary Gift Shop is located on the first floor in the tower lobby and offers a variety of items including light snacks, specialty gift items, toiletries and reading materials. The hours are Monday through Friday 9:30 a.m.
to 7:30 p.m., and Saturday and Sunday, noon to 5 p.m. MasterCard and Visa are accepted for your convenience. Learn more about the Auxiliary Gift Shop.

Health Sciences Library

The Health Sciences Library provides reliable consumer health information. It is open to patients, visitors and the community. Patrons will find several resources on consumer health, ranging from books to websites. The library is located on the first floor of the main hospital. Hours of operation are Monday-Friday, 8 a.m. to 5 p.m. The librarian can be reached at 443-777-7363.

Internet Access

For your convenience, we offer free wireless Internet access to our patients and visitors. Patients, family members, visitors, and other guests may bring laptops, tablets, mobile phones and/or other Wi-Fi enabled devices for use during their stay or visit. Simply select “MedStarGuest” under your Wi-Fi settings to get started. 

Cell Phone Charging Stations

CellPhoneStation2We offer free wall-mounted cell phone charging stations as courtesy to the loved ones of our patients while they wait. You can find them in the following areas: 

  • Emergency Department waiting rooms
  • IMC waiting room
  • ASC waiting room
  • Cafeteria
  • Labor and Delivery waiting area
  • Surgical waiting area 

Local Hotels

Below is a list of area hotels, which are not affiliated with MedStar Franklin Square Medical Center, which have been compiled for your convenience.

Hilton Garden Inn White Marsh
5015 Campbell Blvd.
Baltimore, MD 21236

Hampton Inn
8225 Town Center Drive
Baltimore, MD 21236

Marriott Fairfield Inn & Suites
8477 Cordon Way
Baltimore, MD 21236

LaQuinta Inn and Suites
4 Philadelphia Court
Baltimore, MD 21237

Country Inn & Suites
8825 Yellow Brick Road
Rosedale, MD 21237

Home2 Suites by Hilton
10465 Philadelphia Road
White Marsh, MD 21162

Residence Inn by Marriott White Marsh
4980 Mercantile Rd
Baltimore, MD 21236

Patient Care Tower

The Patient Care Tower was designed to provide a healing environment for patients and visitors. We invite you to visit our three-story atrium, where in addition to easy access to information and admitting, you'll find a relaxing bamboo garden, gentle waterfall and cozy fireplace. Learn more about the Patient Care Tower.


Hospital security officers can provide escorts to the parking lot, assist with lost and found items and handle public safety issues. Visit the office on the first floor of the hospital or call 443-777-7242

Smoke Free Environment

As part of our vision to be the trusted leader in caring for people and advancing health, MedStar Franklin Square Medical Center is a tobacco-free campus. Smoking and the use of any tobacco products in or around our hospital campus is prohibited. We appreciate your consideration and cooperation.

Special Communication Needs

Communication is an essential part of providing quality patient care and positive outcomes. Patients have the right to be communicated with in a manner that is concise, clear, and comprehensible no matter what their circumstances. To ensure effective communication for all of our patients, we offer the following services:

  • For the Hearing Impaired: A Teletypewriter (TTY) machine is available for patients with hearing impairments. If you did not request a machine upon admission, ask your nurse to make arrangements for one to be brought to you. Amplified telephones, interpreters and other special arrangements for the hearing impaired are also available upon request.
  • For the Sight Impaired: Reading and writing assistance is provided as needed.
  • For Non-English Speakers: A language telephone line is available at no charge. Please ask your nurse to make arrangements.

Spiritual Support

Learn more about pastoral care at MedStar Franklin Square Medical Center.

Thrift Boutique

The Thrift Boutique is located on the first floor across from Security on 1 East. The thrift shop is open daily Monday through Friday. Donations of clothing and small house wares are welcome.