Contact Us

There are several ways to contact MedStar Franklin Square Medical Center depending on your needs.

Mailing Address

MedStar Franklin Square Medical Center
9000 Franklin Square Drive
Baltimore, MD 21237
Maps and Directions
Phone: 443-777-7000

Frequently Asked Questions

  1. How do I obtain a copy of my birth certificate?
    You may request a copy of your Maryland birth certificate online. (Please note: MedStar Franklin Square does not keep birth certificates on file.)

  2. I have a question about my bill. Who should I contact?
    Please call our billing department at 410-933-2424.

  3. How do I find out about the status of my application?
    MedStar Franklin Square Medical Centers Human Resources Department receives approximately 1,000 applications every week. Please do not expect a phone call after placing an application; even though we wish we could personally touch base with all of our applicants, we do not have the resources to do so. If you were chosen as one of the most qualified candidates, after the review process, you may be one of the select few to partake in the next level of the application process. The application process, from beginning to end, can be a lengthy process and we greatly appreciated your patience. 

  4. I do not have insurance. How do I apply for medical assistance?

    Please call 443-777-7323.

  5. I need a copy of my medical records. Who do I contact? You may request a copy of your medical records by mailing (see address below), hand-delivering, or faxing this form to 443-777-7971. (Please note: There is a cost for delivery, unless the records are being sent to a physician or healthcare facility for continuing care purposes.) You can also visit your Patient Portal. You must enroll to login to access your Health Records.

    Questions about medical concerns must be answered by your physician. If you do not have a physician, please call 443-777-7900 or search for a doctor online.  MedStar Franklin Square staff will not respond to specific medical inquiries regarding a patient’s condition or disease.

    Mailing address for Medical Records is:
    MedStar Franklin Square Medical Center
    Attn: Health Information Management
    2 North, Release of Information
    9000 Franklin Square Drive
    Baltimore, MD 21237

    If all you need are your imaging/radiology scans, please visit Radiology/Imaging between 8 a.m. and 3 p.m. Monday through Friday. Bring your photo ID and you will be asked to fill out a request form. The wait time will depend on the number of images being requested.

    Radiology/imaging can be accessed via Entrance 1.

    Phone Directory

    Billing 410-933-2424
    Human Resources 443-777-7230
    Physician Referral 443-777-7900
    Medical Records 443-777-7266
    Patient Information 443-777-7344
    Customer Complaints/Concerns 443-777-6555
    Admitting/Hospital 443-777-7536
    Admitting/Tower 443-777-2546
    Auxiliary 443-777-7240
    Billing 410-933-2424
    Blood Donation - American Red Cross 800-733-2767
    Case Management 443-777-7547
    Customer Complaints/Concerns 443-777-6555
    Emergency Department 443-777-7068
    Financial Services (Patient) 410-933-2424
    Family Health Center 443-777-2000
    Foundation Office 443-777-7980
    General Information 443-777-7000
    Gift Shop 443-777-5500
    Graduate Medical Education 443-777-7298
    Human Resources 443-777-7230
    Job Hotline 1-866-562-7374
    Main Hospital Number 443-777-7000
    Marketing/Communications 443-777-7482
    Medical Staff Office 443-777-7410
    Menu Hotline 443-777-5588
    Nursing Administration 443-777-7008
    Nutrition Education 443-777-6528
    Pastoral Care 443-777-7827
    Patient Navigators See webpage
    Pharmacy - Inpatient 443-777-7374
    Pharmacy - Outpatient 443-777-7400
    Primary Care Center 443-777-8300
    Security 443-777-7242
    TTY 443-777-7950
    Volunteer Services 443-777-7240